Outlined below are some of the services provided. If you do not see what you require here please feel free to enquire and we will do our best to accommodate you.



Document Production

& Proof Reading

All kinds of documents can be created (and proof read) – such as publications, newsletters, forms, proposals, reports, manuals, letterheads, Excel spreadsheets, procedures & policies, client welcome packs, templates, PowerPoint presentations, Word to PDF / PDF to Word conversions and so on.

Email Sorting & Response

The client sets up rules for how each type of email is to be handled by the VA (archived, deleted, forwarded, requiring response). The email is filtered following these rules and an actionable list is compiled for the client. The decided upon actions / responses are forwarded back to the VA to be completed as advised. Ideally this means that the client can go from hours a day dealing with their email to around ten minutes.

& Data Entry

Invoicing & expenses, entering receipts, maintaining customer database – such as entering contacts the client has gained through networking, online etc. Gather those business cards and get them entered into your database.

Mail-merge & Mail outs

Mail-outs can be very time consuming involving collating, stapling, folding, envelope stuffing, label production and application of labels etc – as well as actually maintaining the customer database in the first place. Mail-outs can be items such as monthly invoices, advertising, newsletters, brochures, promotional materials, quotes etc. Using mail-merge can customise each letter / envelope to each individual customer which provides a much more personable service.


& Answering Service

Answering calls in a professional friendly manner, taking messages or dealing with simpler enquiries such as frequently asked questions, scheduling bookings and appointments (including rescheduling and confirmations).

Website Maintenance

& Design

Keeping website content up to date and looking great. Posting blogs and articles. Adding graphics such as advertising specials. Animated banners. Maintenance of online shops. Assign staff email addresses.